Rexnord® is a $2 billion multi-platform diversified global industrial company. Within our platforms, we serve a wide array of growing, global end markets by offering the broadest, most reliable product portfolios and trusted brands in our industries. Within Process & Motion Control, we design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where our customers’ reliability requirements and the cost of failure or downtime are extremely high. Within Water Management, we design, procure, manufacture and market products that provide and enhance water quality, safety, flow control and conservation, in which customers specify our products due to performance, life cycle and project cost, and our service levels. Founded in 1892, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 7,400 associates worldwide. For more information about the company visit www.rexnord.com.
Zurn Engineered Water Solutions® is a recognized leader in commercial, municipal, and industrial markets. Zurn manufactures the largest breadth of engineered water solutions in the industry, including a wide spectrum of sustainable plumbing products. Zurn delivers total building solutions for new construction and retrofit applications that enhance any building’s environment.
The Technical Customer Service Representative will work in a fast paced environment, on a highly collaborative team in an inclusive environment. This person will be the primary interface between the customer and Zurn. He / She will be responsible for internally managing sales orders in cooperation with field account managers, service centers, manufacturers, sales reps, distributors and contractors. This position requires strong communication skills in customer service, field sales support and communication. Limited travel to customer locations or Zurn operations may be required.
-Frequent interaction with customers in order to quickly address customer concerns by answering questions and solving problems involved in their use.
-Actively manage the customer orders across the entire life cycle.
-Answer phones, managing technical questions or product installation / application questions, product availability and pricing, order status.
-Answer and manage emails via I3 Client.
-Work and interact with multiple intercompany departments – Purchasing, Distribution, and Warehouse.
-Work closely with Zurn U.S customer care.
-Minimum of 3 years’ experience in customer service
-Prior experience in the construction or plumbing industry is desirable
-Excellent interpersonal and communication skills.
-Strong analytical skills.
-Data entry skills.
-Thorough knowledge of Microsoft Applications, specifically Excel, PowerPoint, Word and Outlook.
-Knowledge of I3 Client
-Travel requirements approximately up to 5%.
-Ability to work in a continuous improvement environment
-A demonstrated track record of positive results is required.
Capabilities and Success Factors
-Customer Driven Sense of Urgency
-Self-motivated individual able to multi-task effectively and work in a fast-paced environment
-Health and Dental Benefits
-Defined Contribution Company Pension Plan
-Employee Assistance Program
Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled